Refund & Cancellation Policy

1. Digital Access

Courses and Mock Tests are digital products/services. Access can be activated immediately after a successful verified Online Payment, so cancellation may not be available once digital access has been substantially used.

2. Duplicate or Incorrect Charges

If you believe you were charged more than once or a successful charge did not activate the purchased access, contact the Academy with the internal order ID, account email and purchase details so the transaction can be reviewed.

3. Refund Review

Where a refund is approved, the transaction record may show a refund status/amount after it is actually recorded by the Online Payment workflow. Processing time after approval can depend on the payment method and financial institution.

4. Test Attempts

A completed or materially attempted paid Mock Test is normally considered consumed digital access unless a verified technical failure prevented the service from being provided.

5. How to Request Review

Submit a request through the Contact page with the account email, internal order ID, item purchased and reason for the request.